The official distributor of Mitsubishi vehicles in Malaysia, Mitsubishi Motors Malaysia (MMM) is ranked highest in J.D. Power 2019 Malaysia Customer Service Index (CSI) Mass Market Study. MMM is ranked highest in overall satisfaction with a score of 791 and this is their second consecutive year to be ranked at number one.
Power 2019 Malaysia Customer Service Index (Mass Market) Study is based on the responses of 2,644 new-vehicle owners who took delivery of their new vehicle between February 2016 and June 2018 as well as customer satisfaction with the servicing and vehicle-return process between February through June 2019.
This is J.D. Power 17th year for conducting the study such as measuring the overall satisfaction among vehicle owners who visited an authorized service centre for maintenance or repair work during the first 12 to 36 months of ownership and it is based on five-factors – service quality, vehicle pick-up, service initiation, service facility and service advisor. The overall satisfaction for the industry averages 761 points.
Chief Executive Officer of Mitsubishi Motors Malaysia, Tomoyuki Shinnishi said, “We are delighted to be ranked highest for the 2019 Malaysia Customer Service Index (Mass Market) Study conducted by J.D. Power. We are even more delighted to win this recognition for the second consecutive year and remained in the top three positions for five consecutive years! This reflects on our commitment to continue to provide a rewarding and positive customer’s experience from the first initiation of purchase to a satisfying after sales service. We will not rest on our laurels, we will continue to stay on top and provide our customers with a satisfying customer experience.”